VALNEX Website Privacy Notice

1. General information

This Privacy Notice explains how VALNEX collects, uses, stores, and protects personal data from people who browse and use this website. For questions or data rights requests, contact ceo@valnex.net.

2. Data we collect

• User-provided contact data: name, email, phone, company, and message submitted through contact forms.
• Technical browsing data: basic browser information and technical logs required for operation and security.

3. Purposes of processing

• Respond to commercial, support, and contact requests.
• Follow up on service opportunities and communications with potential clients.
• Maintain website security, availability, and technical operation.

4. Legal basis

• Data subject consent when voluntarily submitting data via forms.
• VALNEX legitimate interest in operating, securing, and improving this website.

5. Storage and retention

• Contact data is retained as needed to respond to requests and meet legal obligations.
• Technical logs are retained for reasonable periods for security and operational continuity.

6. Data sharing

• We do not sell personal data.
• We may share data with technology providers strictly required to operate the website.
• Any sharing is limited to operational, support, and legal compliance purposes.

7. Security

• We apply reasonable technical and organizational safeguards.
• We use access controls and security practices to reduce unauthorized access risk.
• No system is completely risk-free.

8. Data subject rights

• You may request access, rectification, cancellation, or objection regarding your personal data.
• You may also revoke consent when legally applicable.
• To exercise rights, send your request to ceo@valnex.net.

9. Children

This website is not intended for children under 13. We do not knowingly collect personal data from children.

10. App and service policies

Privacy policies for specific VALNEX apps and services are published separately. You can review them in the list below:

• SimpleBixolonPrint
• PATIO LA ESPERANZA

11. Cookies and similar technologies

• This website may use technical and analytics cookies to improve browsing experience.
• You can configure your browser to block or delete cookies; some website features may be affected.
• By continuing to browse, you accept the use of cookies necessary for the website basic operation.

12. International transfers and storage

In some cases, our technology providers may process data on infrastructure located outside Mexico. In those cases, we apply reasonable contractual and security safeguards to protect information.

13. How to limit the use or disclosure of your data

• You may request limits on the use of your data for certain communication purposes.
• You can unsubscribe from commercial communications at any time.
• Send your request to ceo@valnex.net so we can process your preference.

14. Data protection authority

If you believe your data protection rights have been violated, you may contact the competent data protection authority in Mexico to submit a complaint.

15. Changes to this notice

We may update this notice when our processes, features, or legal requirements change. The latest update date will always be published on this page.